Responding to CABAR.asia request about security in the taxi service, the Yandex.Taxi press service noted that a 24/7 online support service is available in the Yandex Go application, which allows quickly contacting the support service that will promptly provide assistance. In addition, during the taxi ride, you can send trusted persons your route, and they will track your movement in real time.
«In the Security section, you can add trusted contacts from your phone. If you click on the button «Contact me», these people will receive an SMS with geolocation and information about the ride. In the same section, you can contact the emergency services in case of an unforeseen situation,» the Yandex.Taxi press service replied to CABAR.asia.
In addition, the press service noted that the rating system and feedback from users influence the quality control of the services. After finishing the ride, the application suggests the user to rate it on a scale of one to five. Thus, a rating is created, and the system regulates itself: the better it is, the more orders the driver receives, and vice versa. Drivers below the acceptable rating are automatically disconnected from receiving orders. If users file serious complaints about inappropriate behaviour, drivers are restricted from accessing the service orders.
Nevertheless, according to the survey results, it became clear that the drivers of licensed taxi services, including Yandex.Taxi, also harass the passengers.